Are you able to react quickly and appropriately to a telephone call? In this course, you’ll practise typical phrases for professional calls. The course is based on level A2/B1 of the Common European Framework of Reference for Languages.
to answer the phone to ask for contact person
to take over an incoming call to put someone through
to ask for and to give information to exchange contact data to make appointments
to clear misunderstandings to talk about problems with the telephone connection
to leave or take messages to point out an urgent matter
to postpone an appointment to finish a call